Telkom releases app to improve the T-Kash customer experience

Telkom has launched the T-kash App, a simple app that gives consumers access to a broader range of services on its digital financial services platform.

The T-kash App, which is available on the Google Play Store, Huawei App Store, and Apple Store, is a key addition that will allow Telkom users to access T-kash. Customers can presently use the USSD code *160# to access T-kash.

“The launch of the T-kash App is the culmination of extensive research on evolving customer trends, anchored on the need for simplicity, security, availability and a diversified service offering. The result is an easy-to-navigate platform that seeks to simplify a customer’s experience with respect to mobile financial services.” said Telkom’s Chief Strategy and Business Development Officer, Julius Cheptiony.

The T-kash App will allow customers to send money to a Telkom mobile wallet, an MPESA wallet, and soon an Airtel Money wallet, or a bank account, as well as buy airtime and data bundles for their own Telkom line or for another Telkom customer, pay bills, and withdraw and deposit money at a T-kash agent.

T-kash was incorporated with eCitizen, the government’s digital services platform, in 2021, allowing T-kash clients to pay for National and County Government Services available on the Portal. T-kash clients can now pay for services provided by the National Transport and Safety Authority (NTSA), as well as the Directorate of Criminal Investigations, Business Registration Service, and Immigration Services, with digital payments. The list also includes bundled services provided by the Civil Registration Department, the Attorney General’s Office, the Higher Education Loans Board (HELB), the Kenya Revenue Authority (KRA), the National Construction Authority, the Kenya Film Commission, the National Environment Management Authority (NEMA), the Kenya National Qualifications Authority (KNQA), and the Ministry of Land and Mining. T-kash allows entrepreneurs in Mombasa, Nyeri, and Kisumu counties to pay for their single business permits.

The T-kash App was launched two months after Telkom and its partners, Ericsson and NEC XON, signed a Memorandum of Understanding to provide an additional 2,000 locations to Telkom’s network by 2023.

The nationwide rollout is part of Telkom’s long-term network expansion strategy, which was announced in August 2020, when the company underwent a strategic reorganization to address the ongoing digital transformation and lay the groundwork for the company’s long-term goal of becoming Kenya’s and the region’s technology partner of choice. This year and beyond, the corporation has targeted its fiber infrastructure, mobile network, and digital financial services as opportunities for additional investment and growth. Gradually, these expenditures will make a substantial contribution to improving service delivery and customer experience. Telkom is currently updating and increasing its 4G coverage and capacity in the Coast region in order to achieve this goal. Other regions are expected to follow suit.

“Access to broadband data services is a fundamental human right and it is now emerging as a daily necessity. The customer is gradually demanding more competitive and comprehensive products that address their different and ever-changing needs: digital learning, healthcare services, mobile money transactions, browsing, downloading, streaming, reading the news online, and updating their apps; actions that are now vital to everyday life.” Cheptiony added.

The app is available here;

• Google Play Store: https://play.google.com/store/apps/details?id=com.tkashapp
• Apple Store: https://apps.apple.com/ke/app/t-kash/id1569568640
• Huawei App Gallery: https://appgallery.huawei.com/#/app/C104411617