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    Mawingu Networks secures $9 million in funding for rural internet expansion in Kenya

    Mawingu Networks secures $9 million in funding for rural internet expansion in Kenya

    Reed Hastings steps down as Netflix CEO

    Reed Hastings steps down as Netflix CEO

    Apple unveils new Mac Mini with M2 and M2 Pro for enhanced performance

    Apple unveils new Mac Mini with M2 and M2 Pro for enhanced performance

    High Court orders suspension of bank to MPesa charges

    High Court orders suspension of bank to MPesa charges

    Government announces plan to manufacture smartphones for under KES 5,000 by year-end

    Government announces plan to manufacture smartphones for under KES 5,000 by year-end

    Safaricom’s Fuliza subscribers can now withdraw their limit at MPesa agent shops

    Safaricom’s Fuliza subscribers can now withdraw their limit at MPesa agent shops

    Microsoft exploring integration of OpenAI’s GPT technology into Office apps

    Microsoft exploring integration of OpenAI’s GPT technology into Office apps

    YouTube to allow creators to monetize Shorts content starting February 1

    YouTube to allow creators to monetize Shorts content starting February 1

    Safaricom launches 5G Wi-Fi service, starts at KES 3,499

    Safaricom launches 5G Wi-Fi service, starts at KES 3,499

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    Apple unveils 14-inch and 16-inch MacBook Pro with M2 Pro and M2 Max chips

    Apple unveils 14-inch and 16-inch MacBook Pro with M2 Pro and M2 Max chips

    Complete list of Macs that will run macOS Ventura

    Complete list of Macs that will run macOS Ventura

    Apple unleashes new MacBook Pros with powerful chips, more ports and a notch

    Apple unleashes new MacBook Pros with powerful chips, more ports and a notch

    Laptop buying mistakes you should avoid

    Laptop buying mistakes you should avoid

    Lenovo X1 Carbon 5th Generation Review: just good enough

    Lenovo X1 Carbon 5th Generation Review: just good enough

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    Samsung’s Galaxy S23 Unpacked event: All you need to know

    Samsung’s Galaxy S23 Unpacked event: All you need to know

    TECNO launches PHANTOM X2 Series with retractable portrait lens in Kenya

    TECNO launches PHANTOM X2 Series with retractable portrait lens in Kenya

    Samsung’s first 2023 Galaxy A series phone comes with 5G, and it’s cheap

    Samsung’s first 2023 Galaxy A series phone comes with 5G, and it’s cheap

    Tecno announces Eliud Kipchoge as brand ambassador for PHANTOM X2 Series

    Tecno announces Eliud Kipchoge as brand ambassador for PHANTOM X2 Series

    TECNO Mobile opens pre-orders for Phantom X2 smartphone series in Kenya

    TECNO Mobile opens pre-orders for Phantom X2 smartphone series in Kenya

    Xiaomi Redmi A1+: Best budget smartphone in 2022?

    Xiaomi Redmi A1+: Best budget smartphone in 2022?

    Tecno Camon 19 Pro Mondrian Edition launches in Kenya for KES 35,000

    Tecno Camon 19 Pro Mondrian Edition launches in Kenya for KES 35,000

    All you need to know about the new iPhone 14 lineup

    All you need to know about the new iPhone 14 lineup

    Xiaomi 12S Series flagship features a huge 1-inch sensor

    Xiaomi 12S Series flagship features a huge 1-inch sensor

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    How to make and upload YouTube Shorts with ease

    How to make and upload YouTube Shorts with ease

    How to watch YouTube without ads on Android TV

    How to watch YouTube without ads on Android TV

    Samsung’s Freestyle Projector now available to purchase in Kenya

    Samsung’s Freestyle Projector now available to purchase in Kenya

    How to change your Zoom background

    How to change your Zoom background

    Samsung Galaxy Z Flip 3 does over 418,000 folds in test

    Samsung Galaxy Z Flip 3 does over 418,000 folds in test

    Jumia marks its 10th anniversary, selling motorcycles for Sh10

    Jumia marks its 10th anniversary, selling motorcycles for Sh10

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    Best portable Bluetooth Speakers you can get right now in Kenya

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    Twitter announces revenue sharing program for Blue verified creators

    Twitter announces revenue sharing program for Blue verified creators

    My six social media predictions for 2023

    My six social media predictions for 2023

    Blue, Gold and Grey: Twitter starts rolling out distinct verification marks

    Blue, Gold and Grey: Twitter starts rolling out distinct verification marks

    Twitter is planning to start charging $20 a month for verification

    Twitter is planning to start charging $20 a month for verification

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Equity Bank rolls out social media chat bot, EVA

Brian Murimi by Brian Murimi
May 23, 2022
in News
Reading Time: 3 mins read
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Equity Bank rolls out social media chat bot, EVA
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Equity has launched Equity Virtual Assistant (EVA), the bank’s conversational banking platform that transforms financial services by displaying banking transactions as virtual dialogues on social media platforms such as WhatsApp, Facebook Messenger, and Telegram.

EVA chatbot provides existing and new clients with digital banking and customer care services and can mimic a discussion (or chat) with a user. The experience is as simple and natural as conversing with a buddy. Customers may now manage their accounts on EVA and interact with the virtual assistant to perform transactions such as purchasing airtime, sending money, purchasing goods and services, paying bills, viewing account balances, and obtaining a statement via their preferred social networking platform.

“We are more than a bank, we are an enabler of lifestyle, fulfilling the needs and aspirations of our customers and communities. The launch of Equity Virtual Assistant, EVA, is in line with our journey to make our services and products available virtually and online. We are continually investing in technology and products that are designed to give our customers more freedom of choice, ease of access, convenience and control. Using Artificial Intelligence, EVA will be able to constantly evolve and learn from the interactions it has with customers to provide responses. We endeavor to deliver financial services to our customers wherever they are and at whatever time in a secure, convenient and flexible way.” said Equity Group Managing Director and CEO Dr. James Mwangi during the announcement that was made during the release of Q1 2022 results.

The new Equity Virtual Assistant aims to boost customer satisfaction and streamline banking processes. EVA Chatbot was motivated by Equity’s investment in cutting-edge technology such as artificial intelligence, machine learning, robotic process automation, and advanced analytics.

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These technologies combine to provide users with a new and improved experience, since they may now access banking services without leaving their favorite social messaging apps. This is in addition to the technologies that have continued to fuel Equity’s business transformation, allowing it to shift from fixed cost to third-party variable channels and self-service platforms. Because of these innovations, the Bank’s transactions on mobile, internet, and third-party channels increased to 97.1 percent in the first quarter of 2022, compared to only 2.9 percent in physical branches and ATM outlets over the same period.

According to Global Web Index’s 2020 data on Social Media User Trends, Kenya has the greatest percentage of monthly WhatsApp users in comparison to the rest of the globe, with 97 percent of the country’s internet users active on WhatsApp. Kenya has over 11.75 million active social media users. This gives the Bank with a once-in-a-lifetime opportunity as it continues to build innovative products to push its digitization goal across all consumer touchpoints.

This latest innovation reaffirms the Bank’s commitment to continue assisting customers in accessing banking services conveniently and securely through the enhancement of its digital channels and providing customers with the flexibility to conduct banking transactions and engage with the Bank via a variety of social media platforms.

The new Equity Virtual Assistant can be accessed via:

  • WhatsApp – Save the number 0763 000 000 on your phone and start chatting with EVA or Click https://bit.ly/EquityVirtualAssistant
  • Facebook Messenger – Search EquityEva
  • Telegram – Search @Equitychatbot or Click https://bit.ly/EvaTelegramChatbot
Tags: Equity Bank
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Brian Murimi

Brian Murimi

Brian is the founding geek at the Netick. A tech enthusiast skilled in journalism, media relations, multi-platform broadcasting, and social media. Write to him via bryanmurimi@gmail.com

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