Carrefour, the French retail giant, has become the first supermarket chain in Kenya to launch a self-checkout service that allows customers to shop and pay without the assistance of cashiers.
The service is currently available in its Westgate branch in Nairobi, where it was officially launched by the Majid Al Futtaim Retail Regional Director, Christophe Orcet.
The self-checkout service is aimed at enhancing customer convenience, saving time and reducing queues at the cash counters.
Customers who wish to use the service can do so by following these simple steps.
- Scan all the items using the barcode reader on the self-checkout counter’s digital screen.
- Check to confirm that all the items are accurate and tap on ‘Finish & Pay’.
- Proceed to confirm your ideal payment method. The self-checkout lane accepts cashless payment options including Mpesa, debit or credit cards, and MyCLUB loyalty points.
- Make your payment and pick your receipt.
The service is only applicable for customers shopping less than 15 items. Carrefour plans to roll out the service in all its 19 stores across the country after a successful pilot at the Westgate branch.
Orcet said that the self-checkout service underlines Carrefour’s commitment to creating seamless shopping experiences for all its customers through adopting global best practices and solutions.
He added that the innovative service will allow customers greater freedom, control and convenience while shopping.