Airbnb launches new feature to help guests connect with hosts

Airbnb, the online platform that connects travelers with local hosts, has launched a new feature that aims to make staying in a room in someone else’s home more comfortable and appealing.

The feature, called Airbnb Rooms, is an all-new take on the original Airbnb idea of sharing a home. It allows guests to view a Host Passport, which provides more information about the host, such as their education, occupation, hobbies and fun facts. Guests can also browse over 1 million listings in a dedicated Rooms category, and use redesigned filters and privacy features to find their ideal stay.

Airbnb co-founder and CEO Brian Chesky said that Airbnb Rooms was inspired by the company’s founding ethos of sharing. “Airbnb Rooms are often more affordable than hotels, and they’re the most authentic way to experience a city. This is the soul of Airbnb,” he said.

According to Airbnb, staying in a room in someone else’s home offers two unique benefits: it’s more affordable and it’s a great way to meet someone new and experience the city like a local. The company said that more than 80 percent of private rooms available on Airbnb go for less than $100 per night, with an average rate of $67/night.

Airbnb Rooms is available on Airbnb’s website and app starting today. The company hopes that the new feature will attract more guests who want to travel affordably and connect with people after years of being isolated during the pandemic.

In addition to Airbnb Rooms, the company also announced over 50 new features and upgrades based on feedback from its community.

“Millions of people have given us feedback on how to improve Airbnb. We’ve listened,” said Brian Chesky. “Today, we’re introducing the most extensive set of updates ever. Our design-driven approach means we’re always making Airbnb better, and our over 50 new features and upgrades are just the beginning. We will never stop improving Airbnb.”

Some of the new features include: total price display, which shows the fees before taxes across the app; transparent checkout instructions, which let guests know what to do before leaving and report any unreasonable requests; improved maps, which are faster and show more results; redesigned wishlists, which are easier to save and view.

Others are simpler and more affordable monthly stays, which offer lower fees and payment options; priority customer service on a trip, which provides faster and dedicated support; pay over time, which allows guests to split their payments with Klarna; and instant rebooking credit, which gives guests a credit if their booking is cancelled by the host.