The founder of Mwango Capital, a financial research firm focusing on African equities, said Monday that X (formerly Twitter) locked him out of his account and refused to verify his identity.
Erick Mokaya, who has operated the @MwangoCapital account since 2020, said he paid for a X Premium subscription in March but the company now tells him it cannot verify he runs the account.
In a series of posts, Mokaya expressed frustration and disbelief at the situation, saying he spent three years building up his account and could not “sit idly and see it disappear.” He said X knew where to send the code to reset his password Sunday and Monday but he did not receive it.
He also said X could not associate his email with the account, even though the company sent him money for its ads revenue sharing program nine days ago.
“The irony of all this is that 9 days ago, Twitter was sending us money for its ads revenue sharing program. And now 9 days later, they simply can’t verify that I own and run the account. 3 years of hard work gone down the drain,” Mokaya tweeted.
Mokaya also appealed for help from anyone who could assist in resolving the issue. On Saturday, he said he remained “stuck in an endless loop” and that every case he submitted was closed without being checked.
“Still stuck in this endless loop. We are not getting the password reset codes for @MwangoCapital on email and every case we make just gets closed without being checked. Anyone who can help us here?” he tweeted.
Mwango Capital provides analysis and insights on African equities with occasional coverage of global equities. It uses its social channels to share business-related content and has 91,300 X followers.
X Premium is a $8 monthly or $84 annual premium subscription service that offers a blue check mark on users’ accounts and early access to select features.
X’s ad revenue sharing program lets verified users share revenue from ads displayed in replies to their posts. The program is only available to X Premium and Verified Organizations subscribers.