Apple has unveiled a Self Service Repair, which will provide Apple authentic parts and tools to consumers who are comfortable performing their own repairs.
Self Service Repair will be accessible in the US early next year for the iPhone 12 and iPhone 13 lineup, and will soon be followed by Mac computers with M1 CPUs. The service will be made available in other countries throughout 2022. Customers will become part of a network of over 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these components, tools, and manuals.
The initial phase of the program, according to Apple, would focus on the most frequently serviced parts, such as the iPhone display, battery, and camera. Additional repair capabilities will be available later next year.
“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” said Jeff Williams, Apple’s chief operating officer.
“In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.” he added.
How the Self Service Repair will work
A customer will check the Repair Manual first to ensure that they can safely make a repair. The consumer will then use the Apple Self Service Repair Online Store to make an order for Apple genuine parts and tools. Customers who return their used part for recycling after the repair will earn a credit toward their purchase.
More than 200 different parts and tools will be available at the new store, allowing customers to complete the most common iPhone 12 and iPhone 13 repairs.
